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Register a death in Kingston

How to register a death in Kingston upon Thames

Register a death in Kingston

When someone passes away, not only is it an emotional time, but it seems as though there are a million and one things you need to sort out. An essential task to complete is to register the death. The following guide should explain everything you need to know about registering a death in Kingston upon Thames.


If you would like any additional support, you can speak to our expert team on 0800 464 7277. We can help you to begin planning and organising your funeral with Willow Lake.


Why do you need to register a death?

Registering a death provides a formal record of the death. It is a criminal offence to neglect to do so. The registration details the cause of death and it is a necessary step to receive either an application for a cremation or a certificate for burial.


Before you can register a death in Kingston, you must ensure that the registrar receives the medical certificate of cause of death. This certificate must be written by a doctor, and it includes the official cause of death. Doctors and coroners usually send this directly to the local registrar.

How to obtain a medical certificate

How you obtain the medical certificate depends on where and how the person died. 


At a hospital or care home

At a hospital, a doctor will usually send the medical certificate directly to the local registrar. Likewise, if a death occurs at a care home, the administrative staff will typically send the certificate to the registrar or give it to the person’s next of kin.


You can contact Kingston’s two main hospitals’ bereavement lines with the details below.


​​Kingston Hospital Bereavement – 020 8934 3355

St George’s Hospital Bereavement – 020 8725 3410


At home

If the person passed away at home and the death was expected, you need to call their GP. The person’s doctor can then come and verify the death. However, if you are unable to reach the doctor’s surgery, you must call the NHS helpline on 111 instead. They can arrange a medical professional to come to the house and verify the death. 


In these instances, the GP may give you the certificate personally. More commonly, however, they will send the certificate directly to the local registrar’s office.


If someone dies at home and the death is unexpected, you must call the emergency services on 999 and ask for an ambulance and the police. In cases where the cause of death is not immediately apparent to medical personnel, further investigation is necessary.


When is a coroner involved?

If the medical personnel who arrive at the house are uncertain about the cause of death, they will call a coroner. This includes situations where the death is violent, the person took their own life, or where the death is linked to a medical procedure. The coroner will investigate the cause of death, which may involve a post-mortem. 


You cannot register a death until the coroner’s investigations are complete. This will often delay the funeral. Once the coroner has completed their work, they will release the body for the funeral. 


Kingston is part of the West London Coroner’s district. You can reach them on 020 8753 6800. 


How to register a death with the Kingston registrar

With the exception of cases where the coroner is involved, it is a legal requirement to register a death with the local registrar of the district where the person passed away. In the Royal Borough of Kingston upon Thames, this is at the Kingston Register Office. You can find their details below.


Please contact them via phone number or email address below to book an appointment:

Telephone: 020 8547 5000

Email: [email protected]


The Old Court House
High Street
Kingston upon Thames

Opening Hours by appointment only: Monday to Friday, 9am – 4pm | Saturday 10am – 1pm


Registering a death will provide you with a death certificate. You will also receive a certificate for a burial or cremation, also known as a green form. 


The registrar will email the green form directly to us if you tell them that Willow Lake is your funeral director. Our email address is [email protected]illowlake.co.uk and our phone number is 0800 464 7277. This will not be necessary, however, if the coroner is involved.


Who can register the death?

Only the following people can register a death:


  • a relative
  • someone who was there when the person died
  • someone living at the address where the person died
  • someone arranging the funeral (with the exception of the undertaker)


Registering the death can be done over the phone. The registrar will need the following information about the person who has died:


  • the date of death
  • where the death occurred
  • full name (including any other names they may have been known by)
  • their date of birth
  • where they were born
  • their occupation
  • their address
  • your name and address


What does a Willow Lake funeral involve?

Willow Lake funerals are caring and professional and always catered to the wishes of your friend or family member. We help you to choose the right celebrant or religious officiant for you from our experienced Kingston team. They will meet with you to help create a truly personalised funeral service, whether the ceremony will be secular or religious.


We will then take care of the remaining paperwork on your behalf. Our expert team will liaise with the doctors or the West London Coroner in order that the legal paperwork is completed swiftly and efficiently. 


Willow Lake will also take care of the deceased on your behalf. We will collect them from your home, the hospital or care home. 


On the day itself, we will have the coffin waiting at Kingston Chapel. Your chosen celebrant or religious officiant will also be there to support you. They will greet you, your family and your guests and conduct the service according to your wishes. 


After the service, you can choose to have the ashes delivered to you or we can scatter your loved one’s ashes in Kingston Cemetery’s idyllic and peaceful gardens. The ashes are usually ready in the week following your service. We provide them in a wooden urn with an engraved nameplate. If you are unable to collect them immediately, we can also store them for up to 12 months free of charge.


How much does a Willow Lake funeral in Kingston cost?

Willow Lake funerals in Kingston have one fixed fee of £1,995. This includes all costs with no hidden fees or upfront payments. Our clients on average save £984 compared to other funeral directors in Kingston. Get in touch today to find out more or to begin planning a funeral in Kingston or any other of our locations.

Our phone number is 0800 464 7277 and our email address is [email protected]

Kingston crematorium

Setting a new standard for funeral directors in Kingston

Kingston crematorium

Did you know that funeral directors in Kingston charge on average almost £3000 for a cremation funeral? With a lack of competition meaning funeral directors in Kingston can charge what they like at a time when people are feeling particularly vulnerable. 


We pride ourselves on being the best funeral directors in Kingston at a fixed price of £1995


We believe funerals should be dignified, individual and fairly priced, with no hidden fees, which is why we set up Willow Lake.  Willow Lake offers personal funeral services within Kingston upon Thames at a fair, fixed price of £1995.


Celebrants create a personal service


You can choose from our team of local celebrants. They will meet with you and help you to craft a bespoke funeral including poetry, readings, music and personal stories to truly reflect your loved one’s life. They will then conduct the service on the day. 


Note: We can put you in touch with a religious officiant if you prefer – just ask.


Celebrants in Kingston Upon Thames


How it works 

We’ll take care of all the paperwork and collection of your loved one. Your loved one’s coffin will be at the venue for the service. Your celebrant will be there to greet you and will then conduct the service.


The cremation takes place after the funeral and the ashes will be available the following week. The ashes will be presented in a contemporary wooden urn with a metal nameplate.


Fairly-priced funerals without compromise 


Price of a funeral in Kingston Upon Thames


Fair and transparent, our price includes all costs, with no hidden fees. While we charge significantly less than other funeral directors in Kingston Upon Thames, we will never compromise on our quality or service.


Any questions?

Please call our friendly team on 0800 464 7277 or email [email protected]

Simple Funerals at Willow Lake

Pared-back simple funerals in Kingston

Simple Funerals at Willow Lake

Without all of the old-fashioned formalities, frills and rituals of a traditional funeral, a simple funeral offers the opportunity for a much more imaginative and personal experience. It also happens to be a much more cost-effective way to say goodbye – but going for this more modern approach doesn’t mean you have to compromise on the important things when it comes to celebrating your loved one’s life. 


Simple funerals in the Kingston Upon Thames area


Willow Lake is proud to offer simple funerals in Kingston, Surbiton, New Malden, and the surrounding area for a fixed price of  £1995. There are no hidden fees.


Celebrants in Kingston Upon Thames


Let Willow Lake look after you 


From paperwork to collecting your loved one, our thoughtful team will look after everything for you. Our caring celebrants are here to support you in creating the perfect farewell too. This can include music, readings, personal stories, or anything else you would like to include. We can also put you in touch with a religious officiant if you prefer.


On the day of the funeral, your celebrant will welcome you and your guests into our chapel. Your loved one’s coffin will be there when you arrive and your celebrant will conduct your service, introducing speakers if requested. Music can be played through the speaker systems.


After your service, the cremation will take place and your loved one’s ashes will be available for collection the following week. The ashes are presented in a contemporary wooden urn with an engraved metal nameplate or can be scattered within our gardens of remembrance at no extra charge.


Willow Lake clients save an average of £984 compared to other funeral directors in Kingston Upon Thames. We offer funeral at a fair, fixed price of £1995 with no hidden charges.


Any questions?

Please call our friendly team on 0800 464 7277 or email [email protected]

Price of a funeral in Kingston Upon Thames

Price of a funeral in Kingston Upon Thames

Cheap Funerals in Kingston Upon Thames

Price of a funeral in Kingston Upon Thames

The price of the average funeral in the UK is now £3885. But at Willow Lake, we strongly believe that funerals don’t need to be that expensive to give your loved one a unique and personal send off. We offer simple funerals in Kingston for just £1995. And although our funerals in Kingston are cheap – almost half the average price – we refuse to compromise on quality or care.


So what is the difference between a simple and a traditional funeral?


A simple funeral is very much like a traditional funeral. One of our celebrants, or a religious officiant if you prefer, will talk with you and support you in creating a personalised funeral service that captures the spirit of your loved one.


Meanwhile Willow Lake will liaise with the hospital or coroner to arrange all the necessary legal paperwork.


On the day of the funeral service, your chosen celebrant or officiant will be at the funeral hall to welcome your guests. The coffin will be in the hall throughout the service. The celebrant or official will then conduct the service according to your wishes. 


The cremation takes place after the service and the ashes are available for collection around one week later. The ashes are presented in a contemporary wooden urn with an engraved nameplate. We have alternative memorial options available on request ( at extra cost), please ask us about them.


What are the payment terms for your funerals in Kingston?


We don’t ask for a deposit or payment in advance as we understand that funerals are often an unexpected expense. Our usual payment terms are within two weeks after the cremation has taken place. 


Can I spread the cost of the funeral?


Yes. We have a financing partner who will let you spread the cost over a number of months. The loan is subject to a transparent and reasonable rate of interest. Please get in touch if you would like to know more.


If you are entitled to government benefits then you may be eligible for the funeral expenses payment. This usually covers a large portion of the fee for our simple funeral.


Any questions?  Get in touch using the form below. Alternatively you can email [email protected] or call to speak to our compassionate and approachable team on 0800 464 7277.

Simple Funerals at Willow Lake

Humanist Funerals in Kingston Upon Thames

Simple Funerals at Willow Lake

If you’re looking for an alternative to a traditional religious funeral in Kingston, then a humanist funeral service might be the right choice for you and your family. Willow Lake is proud to offer humanist funerals in Kingston Upon Thames at a fixed, fair price.


What is a humanist funeral?


A humanist funeral is a non-religious funeral service and it can be as individual as the life you are remembering. The service is led by a non-religious celebrant and they will work with you to craft a unique and personal service.


What is a celebrant?

A celebrant is a non-religious professional who performs ceremonies such as weddings, baby namings and funerals. Our specialist funeral celebrants are experts at sympathetically supporting families throughout the process and working with them to write the service and select music, poetry and/or readings, as well as delivering the service at the funeral.

Celebrants in Kingston Upon Thames

Do I have to be a humanist to have a humanist funeral?


No, humanist funerals are suitable for anyone who would prefer a non-religious funeral service. Our celebrants will always also ensure that guests with religious beliefs attending the funeral are made to feel welcome and included.


What happens at a humanist funeral?


That’s entirely up to you. Your celebrant will follow your wishes. Often people prefer to focus on an uplifting service that celebrates the life of the person. You can include stories, music, poetry, or anecdotes. Friends and family are also welcome to speak – to share memories, or to do a reading.


When you arrive; your celebrant will greet you and your guests and welcome you into the hall. The coffin will be at the front of the hall. Your celebrant will then conduct the service. At the end of the service, your chosen music will be played as you and your guests leave.


The cremation takes place after the funeral and the ashes can be collected the following week. 


Where are humanist funerals in Kingston held?


We host our services in a beautiful chapel within the grounds of Kingston cemetery, just a short drive from the centre of Kingston Upon Thames. The chapel can accommodate up to 40 guests. It  has a modern sound system and ample free parking.


I want a humanist funeral but I don’t really know what to include. Can you help?


Our celebrants have many years of experience and are there to offer help and advice. They can explain all the options and make recommendations that help you to choose a service that feels just right. 


As there is no set script it is really important for our celebrants to speak with you and/or your family, so they can create a truly unique service.


What do humanist funerals in Kingston cost?


Our price is £1995. There are no hidden or unexpected fees. Please click here to find out more or call us on 0800 464 7277.

Contact us

If you have any questions please feel free to contact us.

Call us on 0800 464 7277 or send an email to [email protected]

Alternatively, if you would like for us to get in touch with you, please, leave your details below. Rest assured that your personal information will only be used for the purposes of helping you with any questions you might have.